FAQs
Here you’ll find answers to the most common questions about shopping on our site, downloading your orders, returns, and utilizing our products for your business. If you have a question that’s not answered here, please don’t hesitate to contact us.
Orders & Payments
Where do I find what I ordered?
Once logged into your account, navigate to your Account Dashboard. From there, you’ll see a complete history of your purchases—each order includes direct download access to your files. Your downloads remain available in your account for convenient access anytime.Do I need to create an account to place an order?
Yes. This ensures your purchases are securely stored in your account dashboard, allows immediate access to your downloads, and provides ongoing access to your order history and files.
What payment methods do you accept?
We accept all major credit and debit cards for secure online checkout, including Visa, Mastercard, American Express, and Discover. Select digital wallet options may also be available depending on your device and browser.
Downloading Your Order
What should I do if my order is delayed?
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Returns & Refunds
What is your return policy?
All sales are final. Due to the digital nature of our products, we do not accept returns, exchanges, or cancellations once a purchase is completed.
Our designs are delivered instantly and cannot be “returned” in the traditional sense, as access to the files is granted immediately upon purchase. This policy protects the integrity, value, and exclusivity of our work while ensuring fairness across all clients. We encourage you to review product details carefully before completing your order, and we are always happy to answer questions prior to purchase.
Product Information
Can I really customize EVERYTHING in a Canva Template?
Yes, everything. Unlimited. Texts, fonts, colors, icons and backgrounds.Account Information
I forgot my pasword. How can I reset it?
To reset your password, select Log In and click Forgot Password on the login screen. Enter the email address associated with your account and submit the request. You’ll receive an email with a secure link—follow the instructions to create a new password and regain access to your account.